Refunds & Returns
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. The item must also be returned at the cost of the buyer. All returns will attract a 20% administration fee.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Pipes/Percolators
Gift cards
Lighters
Air sanitizer
Rigs
Vapes
Bongs
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days from date of confirmation email.
Late or missing refunds:
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at afriendindeedstore@gmail.com.
Sale items:
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges:
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@afriendindeedstore.com.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping
To return your product, you should contact us by email at info@afriendindeedstore.com
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Warranty
All ecig kits and mods are covered by an in-house 3 month warranty from the date of purchase. All scales in store are handled in-house and are covered for the period listed on the box. This warranty covers manufacturers defects only. It does not cover misuse, accidental breakage or subjective adversity to the product. All herbal vapes are covered under warranty by the manufacturer. The warranty period and conditions vary from manufacturer to manufacturer and should be checked by the purchaser at checkout. All other products in store may or may not be covered by a manufacturers warranty. A Friend Indeed Australia makes no claim to provide warranty on any additional products than the one listed above.