In light of the measures employed by the Victorian government to stem the spread of Covid-19 we have been forced to close our doors to walk in service. Instead we have moved to phone and online orders, offering click and collect between 12 & 6pm Monday to Friday, 2 business day delivery for customers in a 30km radius as well as Sendle and Australia Post parcel services. Any urgent orders can be dispatched by Uber connect at the buyers cost (must be quoted- call 0455 087 626). We'll continue to operate in this way until stage 4 restrictions are lifted (probably around the 26th October).
Key Points
No walk in traffic permitted in store until further notice
Click & Collect available Monday to Friday 12 midday to 6pm
Urgent orders can be dispatched via Uber connect (at buyers cost)
Guaranteed 2 business day delivery within a 15km radius- $5
Guaranteed 2 business day delivery within a 30km radius- $12
Accepting phone orders 7 days from 11am-7pm on 0455087626
Next day shipping on orders outside the 30km radius (must be made and paid before 5pm the previous day- no shipping on the weekends).
How to place an order-
Orders can be placed directly on our website afriendindeedstore.com (Poli Payments and now PayItLater) 24/7 or via phone on 0455 087 626/03 8201 8741 (credit card) 11am-7pm 7 days.
Click & Collect & Shipping:
Click & Collect-
For those that are located within the allowed 5km radius, "store pick up" can be selected at no additional fee and can be collected from the store between 12 midday and 6pm Monday to Friday. Collection notifications are sent via email. Orders are generally ready within 1 hour from the time of order between our reduced operating hours (12-6pm Mon-Fri). Please await the pick up notification to collect. All click and collect orders can be collected from 1/13 Laser Drive Rowville Victoria 3178. Please call 0455 087 626 or 03 8201 8741 upon arrival and we'll bring your order out to you.
Urgent Deliveries-
Any urgent orders can be expedited via Uber connect. Please call to have the delivery quoted. Urgent orders require payment in full before booking the dispatch.
Local Delivery (within 30km of the store)-
If placing an order online and you live within a 30km radius (more info below) select the 15km ($5) or 30km ($12) rate that applies to you and check out. Deliveries within the 30km radius, that are utilizing the 48 hour express option, will be delivered within 2 business days from the time of order.
Shipping rates:
Click and collect is available at no extra charge between 12 midday and 6pm Monday to Friday. Simply order and pay online or over the phone, await your collection notification, call when you arrive and we'll bring your order out to you.
If you live within a 15km radius from the store: Flat $5 delivery charge & guaranteed delivery within 2 business days.
If you live in a 15km-30km radius from the store: Flat $12 delivery charge & guaranteed delivery within 2 business days.
If you live outside of the 30km radius we will post via Sendle or Australia post parcel post service or express service at the regular rates the following day after the order is received (no dispatch on the weekend).
